Justain got in contact with us, asking if he was entitled to a refund. He had worked with the same company for 15 years and was not expecting to get a refund, as he always thought his payroll was correct. He filled in our application form and after a few days both he and his partner received a cheque in the post for €2,980. They were living in rented accomadation and had not been claiming the rent tax credit.